Privacy Policy

Exotic Touch Detailing LLC ("Exotic Touch," "we," "us") is a mobile auto detailing company in Virginia. This policy explains what information we collect when you use exotictouchdetailing.com, request a quote, book an appointment, or message us, and how we use it.

Information we collect

• What you give us: your name, phone number, email address, service address, vehicle details, the services you're interested in, and anything you write in a form, text, call or chat.
• Booking details: the date, time and service you book through our online calendar.
• Usage data: pages visited, device and browser type, approximate location, and how you arrived at the site, collected by cookies and similar tools.

How we use it

• To send your quote, schedule and confirm appointments, and show up at the right address.
• To contact you by phone, text or email about your quote, appointment, or service.
• To answer questions — including through our automated chat and voice assistants.
• To improve our website and measure which ads and pages bring in customers.
• To keep records required for taxes, payments and our legal obligations.

We do not sell your personal information.

Text messages (SMS)

When you give us your phone number on a form, booking page or quote, you agree to receive text messages from Exotic Touch Detailing about your quote, appointments and service — for example confirmations, reminders and follow-ups. Message frequency varies. Message and data rates may apply.

Reply STOP at any time to stop receiving texts, or HELP for help. You can also call us at (804) 657-4204.

We do not share or sell your mobile phone number or text messaging consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except the service providers that deliver our messages for us.

Who we share it with

We share information only with service providers that help us run the business, such as:

• Our customer management, scheduling and messaging platform (which stores contacts and sends texts and emails).
• Website hosting and our online quote tool.
• Analytics and advertising tools — Google Analytics, Google Ads and Meta (Facebook) Pixel — which use cookies to measure visits and ad results.
• Payment processors when you pay by card or app.

We may also disclose information if required by law or to protect our rights, customers or staff.

Cookies and your choices

You can block or delete cookies in your browser settings, and opt out of personalized Google ads at adssettings.google.com and Meta ads in your Facebook ad preferences. The site still works with cookies off.

Keeping your information

We keep customer and booking records for as long as needed to serve you and meet our tax and legal obligations, then delete them. We use reasonable safeguards, but no method of storage or transmission is completely secure.

Your rights

You can ask us to show, correct or delete the personal information we hold about you, or to stop contacting you. Virginia residents have these rights under the Virginia Consumer Data Protection Act where it applies. Email info@exotictouchdetailing.com or call (804) 657-4204.

Children

Our services are for adults. We do not knowingly collect information from children under 13.

Changes and contact

We may update this policy; the date at the top shows the latest version. Questions? Contact Exotic Touch Detailing LLC at info@exotictouchdetailing.com or (804) 657-4204. See also our Terms of Service.